Ethical Trading Policy

At Gogna Schoolwear, we are committed to ethical trading and responsible manufacturing. Ethical trading means taking full responsibility for the welfare, rights, and working conditions of everyone involved in producing the garments we supply—ensuring fairness, dignity, and safety throughout our operations and supply chain.

In many global supply chains, workers operate under poor conditions due to weak labour laws or a lack of enforcement. At Gogna, we choose a different path—one rooted in transparency, respect, and ethical integrity.

Proudly Manufactured in the UK

Gogna Schoolwear is proud to be a UK manufacturer, producing all garments in-house at our bespoke facilities located in Leicester and Birmingham. We do not import stock or outsource production abroad.

By manufacturing locally, we:

• Support local employment
• Pay all staff a fair, living wage
• Maintain full control over working conditions
• Avoid the exploitative practices often found in overseas manufacturing

Our staff are employed under fair contracts and work in clean, safe environments. We are committed to creating a supportive workplace where every employee is respected, valued, and fairly compensated.

Our Commitment to Ethical Standards

We are proud supporters of the Ethical Trading Initiative (ETI) Base Code, a globally recognised standard of labour practice. We actively implement and uphold the following principles both within our own facilities and across our supply chain.

1. Freely Chosen Employment

We do not engage in any form of forced, bonded, or involuntary labour. Workers are not required to deposit money, surrender personal documents, or endure coercion of any kind. All staff are free to leave employment with reasonable notice.

2. Freedom of Association

Employees are free to join trade unions and engage in collective bargaining. We promote an open and respectful approach to worker representation and ensure no employee is penalised for participating in union activities.

 3. Safe & Hygienic Working Conditions

Health and safety is a top priority. All staff have access to:

• Drinking water
• Clean toilets
• Hygienic food storage areas

We provide regular training, assign dedicated health and safety officers, and ensure that all legal standards are not only met, but exceeded.

4. No Child Labour

We strictly prohibit child labour across all areas of our operations. No individuals under 18 are employed for night work or in hazardous environments, in full compliance with International Labour Organization (ILO) standards.

5. Fair Wages

All employees receive clear written contracts outlining pay and conditions. We:

• Never deduct wages as punishment
• Always meet or exceed the UK National Minimum Wage or industry standard
• Pay enough to meet basic needs and allow for some discretionary income

Our Wider Supply Chain

While our core manufacturing is UK-based, we hold any suppliers or partner businesses we collaborate with to the same high ethical standards. We carefully vet and monitor all relationships to ensure alignment with the ETI Base Code and our internal policies.

Our Promise

We continually strive to uphold best practices in everything we do—protecting our people, our reputation, and the trust placed in us by families, schools, and communities across the UK.

If you have questions about our ethical trading policy or wish to learn more about our supply chain practices, please contact us.

TERMS & CONDITIONS

Please read these terms and conditions carefully. They govern your access to and use of our website, and your purchase of goods from us. By using our website or placing an order, you confirm your acceptance of these terms in full.

If you have any questions regarding these terms, please contact our Customer Service Team at sales@gogna.me or call us on 0121 523 5572. If you do not accept these terms, you must not use this website.

REGISTRATION

To access account-specific features and place orders, you must register with a username and password. You are responsible for maintaining the confidentiality of your account details and any activity under your login. Please notify us immediately of any unauthorised use. Keep your personal details updated via the 'My Account' section.

THIRD PARTY LINKS

We may provide links to third-party websites for your convenience. These links are accessed at your own risk. We are not responsible for the content, availability, or reliability of third-party sites and do not necessarily endorse their views.

RESTRICTED ACCESS

We reserve the right to restrict access to parts or all of our website. If provided with a user ID and password, you are responsible for keeping them secure. We may disable your access if you breach any of these terms.

PRICING AND AVAILABILITY

Prices are shown once you are logged in. If an item is unavailable at checkout or later becomes out of stock, we will notify you as soon as possible. Out-of-stock items will be placed on back order and charged at the time of ordering.

ORDERS

We take appropriate steps to secure your order data but cannot be held responsible for unauthorised access unless due to our negligence.

ORDER CONFIRMATION AND DISPATCH

You will receive an Order Acknowledgement email upon submitting your order. An Order Dispatch email confirms our acceptance of your order. All dispatched orders are verified by weight. Items unavailable at dispatch will be detailed in this email.

NON-ACCEPTANCE OF ORDERS

Your order may not be accepted for the following reasons:

• Payment authorisation failure
• Errors in pricing or product information
• Failure to meet order eligibility criteria

PAYMENT

We accept payment via credit and debit cards using the secure WorldPay system, which meets Level 1 PCI DSS standards. We do not store your card details. We also offer Klarna options such as 'Pay Later' and 'Pay in 3', subject to Klarna’s terms and eligibility.

RETURNS

Unwanted items may be returned within 28 days of receipt for a full refund. Use the returns form provided and attach the pre-paid return label. Items must be returned in resalable condition, and proof of postage should be retained. Refunds are issued within 5–7 days of receiving your return.

Returns received after 28 days may be issued a credit note at our discretion. Individual items from a multi-product package cannot be refunded but can be exchanged.

Note: Some items (e.g. socks, tights, swimwear, personalised goods) are non-returnable for hygiene or customisation reasons.

DELIVERY

Delivery costs are added at checkout and confirmed before payment. Most orders are dispatched within 24 hours; this may extend to 48 hours during peak times. If delivery instructions request leaving a parcel in an insecure location, this is at your own risk. Responsibility for goods passes to you upon delivery.

PRODUCT INFORMATION

We strive to ensure all product descriptions and pricing are accurate. However, listings may be updated without notice and actual availability at time of order may vary.

CANCELLATION POLICY

Your Right to Cancel:

You may return unwanted items as per our returns policy. This does not apply to:

• Personalised items (e.g. embroidered names)
• Opened socks or tights
• Swimwear and mouth guards
• Shirts and blouses (if packaging is removed)

Our Right to Cancel:

We reserve the right to cancel uncollected orders after 4 weeks and refund any payment made.

GENERAL TERMS

Statutory Rights

Nothing in these terms affects your statutory consumer rights.

Enquiries

For help with your order, visit your account dashboard or contact us by phone or email.

Entire Agreement

These terms, along with our Privacy Policy, constitute the full agreement between you and us.

INTELLECTUAL PROPERTY

All website content is owned by us or our licensors. You may not copy, distribute, or commercially exploit any content without prior written consent.

Permitted Use:

• View and download pages for personal use only

Prohibited Use:

• Republishing material elsewhere
• Reselling or sublicensing content
• Using material for commercial purposes without permission

LIMITATION OF LIABILITY

We provide our website and its content on an "as is" basis. We do not guarantee uninterrupted access or error-free service. To the extent permitted by law, we disclaim all liability for direct or indirect losses, including but not limited to: profit loss, business interruption, or data loss.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

CHANGES TO TERMS

We may revise these terms at any time. Please check back regularly for updates.

GOVERNING LAW

These terms are governed by English law. Disputes will be resolved exclusively by the courts of England.

COMPANY INFORMATION

Gogna Schoolwear & Sports Ltd
Company Registration Number: 05740551 (England & Wales)
Registered Address: 67/69 Rookery Road, Handsworth, Birmingham, B21 9QU
VAT Number: 405 1031 19

Thanks for visiting the Gogna website. This policy explains what, how, and why we collect personal information when you interact with our services, and outlines how we use, disclose, and protect that information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to protecting your privacy. We never sell your data for marketing purposes and aim to be as transparent as possible about the ways we collect and use your information.

1. Who We Are

Gogna Schoolwear & Sports Ltd
Registered in England & Wales (Company No: 05740551)
Registered Address: 67/69 Rookery Road, Handsworth, Birmingham, B21 9QU
VAT No: 405 1031 19
Email: sales@gogna.me
Phone: 0121 523 5572

We are a UK-based manufacturer of schoolwear and sportswear operating through retail, wholesale, online, and pop-up shops.

2. Scope & Definitions

This Privacy Policy applies to all visitors to our website, customers purchasing our products or services, and contacts who engage with our communications.

• "Personal Information" refers to any information that identifies or can be used to identify an individual.
• "Customer" refers to anyone purchasing or engaging with our services.
• "Contact" is someone on our database who has shared their information with us.

By using our services, you consent to this policy. If you disagree, please do not use our site.

3. What Data We Collect

We collect personal data directly from you and through technology (cookies, analytics):

• Identity & Contact Info: name, email, phone number, address
• Account Info: username, passwords
• Payment Info: billing details (securely processed by third parties)
• Technical Info: IP address, browser, device info
• Usage Data: page views, session data, clicks
• Marketing Preferences

We may also collect information via third-party platforms, competitions, surveys, and analytics tools such as Google Analytics.

4. How We Collect Information

• Through direct interactions: orders, contact forms, surveys, customer support, events
• Automatically: via cookies, IP tracking, social media, analytics
• From third-party sources: public databases, service providers, social media platforms

We use cookies, beacons, session IDs, and similar tools to personalise content, track site use, and deliver relevant marketing.

5. Why We Process Your Data (Legal Bases)

We process data under the following lawful bases:

• Contractual Obligation: to fulfil product orders and services
• Legitimate Interest: customer service, fraud prevention, service improvement
• Consent: email marketing, newsletters, surveys
• Legal Obligation: financial and tax compliance

6. How We Use Your Data

• Process orders and deliver products
• Manage customer accounts and communication
• Deliver relevant marketing content
• Improve website and service performance
• Administer surveys, competitions, and social engagement
• Meet legal and regulatory obligations
• Prevent fraud and unauthorised use

7. Email & Marketing Communications

By using our services, we may contact you via email regarding:

• Order confirmations and system alerts
• Product updates, offers, and news
• Educational content, surveys, and promotions

You may unsubscribe at any time via links in our emails or by contacting us directly.

8. Sharing & Disclosure

We only share data with third parties necessary to deliver services:

• Payment processors (e.g., WorldPay, Klarna)
• Delivery and logistics partners
• Email and analytics platforms
• Legal or compliance authorities (where required)

We do not sell your data and require all third-party partners to comply with UK data protection laws.

9. Data Security

We implement industry-standard measures:

• SSL encryption
• Secure data centres (UK & Ireland)
• Password-protected systems
• Regular data audits

While no system is 100% secure, we take all reasonable precautions to protect your information.

10. Cookies & Analytics

We use both session and persistent cookies to:

• Maintain sessions and preferences
• Track website navigation and interactions
• Analyse website performance and optimise content

You may manage cookie preferences via your browser settings. Full cookie details are outlined in our Cookie Policy.

11. Your Data Rights

Under UK GDPR, you have the right to:

• Access your data
• Rectify incorrect data
• Request data deletion
• Restrict processing
• Object to processing
• Request data portability
• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any rights, please contact sales@gogna.me.

12. Retention of Data

We retain data only for as long as necessary:

• Order records: up to 6 years (legal requirement)
• Marketing data: until you unsubscribe or request deletion

13. Third-Party Sites

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy. The most current version will always be posted on our website.

15. Contact Us

For questions, complaints, or to exercise your rights, please contact: Email: sales@gogna.me
Phone: 0121 523 5572

By using our services, you agree to the practices described in this Privacy Policy.

School Uniform Delivery Information

We manufacture and supply school uniforms across the UK and internationally. Our website offers a fast and convenient way to order school uniforms, with options for home delivery or free Click & Collect at selected locations.

All orders are manufactured and dispatched from within the UK at our facilities in Birmingham or Leicester, ensuring fast, reliable service. We use DPD for tracked delivery.

UK Standard Delivery

Delivery Method

Cost

Estimated Delivery Time

Standard Delivery

£4.50

2 – 5 working days

• Orders placed before 1:00 PM (off-peak season) are typically dispatched the same day.
• During peak periods (e.g. summer holidays), please allow up to 72 hours for processing.

Free Click & Collect

Click & Collect is available at selected Gogna locations and is completely free.

Important:
Please do not arrive to collect your order until you have received an email or text message confirming that your order is ready for collection. This ensures your items are prepared and ready to go, helping us reduce waiting times for everyone.

Need Help With Your Order?

If you have any questions about delivery, Click & Collect, or your order status, our team is here to help.

📧 Email: sales@gogna.me
📞 Call: 0121 523 5572

Returns & Refunds Policy

We want you to be happy with your purchase. If for any reason you’ve changed your mind, we’re happy to offer a refund within 28 days of receiving your item, provided it is returned in original condition.

Please note:
We cannot accept returns of items that have been worn, washed, name-tagged, or are not in a resalable condition. A dispatch note, receipt, or valid proof of purchase is required for all refunds.

Your Legal Rights

This policy does not affect your legal rights in relation to faulty or damaged goods. You have a duty to take reasonable care of the items while they are in your possession and during the return process. We reserve the right to refuse a full refund if goods have been damaged due to misuse or neglect.

Ways to Return Your Items

In-Store Returns & Exchanges

You can return or exchange items at our retail store within 28 days of receiving them.

• Refunds: Must include proof of purchase. Refunds will be processed to the original payment method.
• Exchanges: Available within 28 days with proof of purchase.
• Important:
• Only payments made via WorldPay are eligible for in-store returns.
• PayPal purchases must be returned by post.

Returns by Post

You can return items by post within 28 days of receipt for a full refund.

1. Complete the returns note included with your dispatch note.
2. Repackage the item(s) securely, including the returns note.
3. Attach the prepaid returns label from your delivery note.
4. Drop the parcel off at your local Post Office.

✅ Be sure to keep your proof of postage receipt.
❌ We cannot process a refund until the item is received.

• Refunds are processed to your original payment method within 5–10 working days after we receive the item.

 Late Returns

Returns received after the 28-day period may not be eligible for a refund. In such cases, we reserve the right to issue a credit note instead.

Package Deals

Items purchased as part of a bundle or package cannot be refunded individually. However, they may be exchanged individually, within the 28-day return window.

Non-Returnable Items

For hygiene and customisation reasons, we cannot offer returns or exchanges on the following (unless faulty):

• Swimwear
• Hats
• Gum shields
• Customised uniforms and sports kits
• Shirts, blouses, and tights (opened or unopened)

Faulty Items

If your item is faulty or damaged, please contact us as soon as possible:

📧 Email: sales@gogna.me
📞 Call: 0121 523 5572

We’ll arrange a free-of-charge replacement or another appropriate resolution.

WHY CHOOSE GOGNA SCHOOLWEAR?

Supplier Enquiry Information Sheet

A Trusted UK Schoolwear Manufacturer for Over 48 Years

At Gogna Schoolwear, we pride ourselves on offering high-quality, ethically made uniforms directly from our UK factory. As a family-run business, we’ve supported over 110 schools with customised, affordable solutions tailored to their specific needs.

Why Schools Choose Gogna

1. UK-Based Manufacturing – Faster, Smarter Supply
We proudly manufacture a wide range of garments—including sweatshirts, trousers, skirts, sportswear, and ties—in our West Midlands factory. This means:

• No overseas shipping delays
• Consistent stock replenishment all year round
• Total control over quality and sizing consistency

2. Exceptional Value – Quality Without the Cost
We eliminate unnecessary middlemen and import duties to offer premium-quality schoolwear at genuinely affordable prices. Many schools save 20–40% when switching to us, without compromising on durability or finish.

3. Bespoke Branding – Uniforms That Reflect Your Identity
From embroidery to sublimation printing and woven labels, we tailor uniforms to match your school's ethos and branding—whether you want traditional styles or modern performance garments.

4. Ethical & Sustainable – Support British Industry
By manufacturing locally, we ensure fair wages, ethical practices, and reduced environmental impact. Partnering with us supports UK jobs and makes your school part of a more responsible supply chain.

5. Family-Run, Service-Driven – You Matter to Us
We’ve been family-owned since 1976.. Every school is important to us and  ensures a personal, responsive service. We take pride in long-term relationships—some schools have partnered with us for over 40 years.

6. Parent-Focused – Flexible, Accessible Ordering
We make life easier for your families with:

• A zero-interest Easy Payment Scheme
• 48-hour home delivery on most items
• Clear package for stress-free ordering
• In-school measuring events and pop-up shops where needed

7. Flexible Supply Models – Built Around You
Whether your school operates a full uniform policy, a relaxed approach, or a mix of branded and generic items, we can design a solution that works. You decide the pricing model, ordering method, and garment mix—we make it happen.

Please see some testimonials from the schools we supply

ADD PDFS FROM GOOGLE LINK https://drive.google.com/file/d/1BtNTEA77Qbh2L2Jgi7rYrQaTgpBPwMNF/view?usp=sharing

Let’s Start the Conversation

If you’re interested in exploring how Gogna Schoolwear could support your school, please fill out the short form below. A member of our senior team will be in touch to arrange a friendly, no-obligation conversation.

📝 School Supplier Enquiry Form

ADD A CONTACT FORM

Our Methods of Supply

At Gogna Schoolwear, we understand that every school and every parent has different needs. That’s why we offer multiple flexible supply options—designed to make the process of purchasing school uniform as simple, accessible, and efficient as possible.

Whether you’re a school looking for a hands-on supplier or a parent seeking convenience, we’ve got you covered.

Supplying Direct to Parents

We offer several convenient ways for parents to buy school uniform directly from us—no hassle, no middleman. All direct-to-parent orders can benefit from our Easy Payment Scheme, making uniform purchases more affordable and manageable.

1. One-Day Pop-Up Shop at Your School

We bring the uniform shop to you.

• Our team sets up a fully equipped pop-up shop on-site at your school
• Each item is clearly displayed with try-on facilities
• Our friendly, knowledgeable staff are on hand to guide parents
• Uniforms can be purchased or ordered on the day

This is ideal for new starters or families unable to visit our retail store. Parents can also try on garments during the event and place their order later online, by phone, or by mail.

✅ All sales are made directly to parents — no admin required from the school.

Online & Telephone Orders

In addition to pop-up shops, parents can also purchase uniforms via:

• Our secure online store
• Telephone orders
• Mail orders

We provide multiple access points so that every parent can shop at their convenience.

 Supplying Direct to Schools

Prefer to manage uniform distribution yourself? No problem.

We also supply schools directly with uniform stock. You take full control of the ordering, storage, and distribution to parents.

• We hold stock on your behalf
• You order as needed via email, phone, fax, or mail
• Delivery is made to your school within 5 working days

You manage all sales to parents directly, while we support you in the background.

Need Help Choosing the Right Method?

We’re happy to discuss the best supply model for your school. Whether you want a hands-on supplier or prefer full control, Gogna offers the flexibility to suit your needs.

📧 Email: sales@gogna.me
📞 Call: 0121 523 5572